Arby’s Restaurant Group, Inc., a subsidiary of Wendy’s/Arby’s Group, Inc. today announced the appointment of Warren Chang to the newly created position of Chief Innovation Officer for Taste, Quality and the Customer Experience.
Reporting directly to Arby’s President Hala Moddelmog, Chang, 54, will be responsible for leading innovation and change initiatives in the areas of product development, quality improvement and the customer experience.
Chang brings more than 30 years of restaurant and retail experience to the new position, including, most recently, service as president of Carino’s Italian – a 140-unit chain of casual dining restaurants headquartered in Austin, TX.
Chang’s extensive background includes strategic brand planning, research and development, marketing and advertising, while working for some of the world’s leading brands, including McDonald’s, Yum! Brands, Applebee’s and Frito-Lay.
Like Moddelmog, who was named Arby’s President in May, Chang has prior Arby’s experience, leading both the brand’s restaurant marketing and menu and product development from 1994 to 1998.
“Warren brings a wealth of restaurant experience to the Arby’s leadership team. His appointment is another example of the decisive steps we’re taking to reinvigorate the Arby’s brand, improve same-store sales and grow profits,” said Moddelmog. “Our goal is to add new energy and focus to Arby’s ability to connect to our customers’ needs and accelerate our speed to market with innovative, high quality products.”