Travel (80%) to foodservice facilities. Improve operations and control food costs by implementing foodservice software. Provide implementation assistance to foodservice companies. Change business by incorporating software technology into daily operations. Onsite foodservice and software training background required. Remote opportunity.

Position Description:

• Convey a positive, professional and enthusiastic image.
• Strong verbal, written and telephone communication skills.
• Strong organizational and time-management skills.
• Technical problem-solving skills and ability to successfully communicate solutions.
• Ability to work independently, applying discretion while solving complex problems.
• Ability to give group presentations.
• Ability to listen to and visualize client operating procedures to provide implementation guidance.
• Strong problem-solving skills.

Experience:

• Bachelor’s degree with a focus in food production a plus.
• Applicable work experience related to systems responsibilities.
• Working knowledge of computers and third party software including Word and Excel.
• Experience delivering group training, consulting or implementing systems a plus.

Responsibilities:

• Provide implementation support that can include data coding and testing. Services will be delivered onsite and/or remotely. Implementation support will be at the direction of the implementation representatives working with the client to meet the needs of the CBORD systems project plan and timeline.
• Shadow implementation representatives who are providing training and implementation services at client sites and ultimately providing training and implementation services solo.
• Participate in a team effort to service the client by working with the support, development, and quality assurance teams.
• Maintain client contract documentation and client issues in Clarify.
• Participate in Regional User Meetings and User Group Conference, as requested.
• Prepare and submit a weekly report summarizing accomplishments and upcoming schedule. Prepare and submit weekly workload metrics tracking client related and non-client related activities.
• Maintain a detailed schedule in Outlook with read-only access to CBORD employees for scheduling of meetings, etc.

Additional responsibilities as necessary

We are an Equal Opportunity Employer.

Please send your resume and cover letter through one of the following methods:

Email: jobs@cbord.com
Fax: 607.257.1902
Mail: The CBORD Group, Inc.
Attn: Lisa Patz
Human Resource Dept.
61 Brown Road
Ithaca, NY 14850

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