Crane Payment Solutions Announces the Successful Deployment of 2,600 Telequip Coin Dispensers to Panda Express

Crane Payment Solutions Announces the Successful Deployment of 2,600 Telequip Coin Dispensers to Panda Express

Salem, NH  (RestaurantNews.com)  Crane Payment Solutions is pleased to announce the completion of an extensive rollout of the Telequip T-Flex Coin Dispenser to Panda Express and Hibachi-San.  Over a year ago, Crane Payment Solutions was awarded the opportunity to deliver over 2,600 T-Flex Coin Dispensers to Panda Express fast casual restaurants across the nation. The rollout began in April of 2009, and was completed in January of 2010 on time, within budget, and problem-free.

Panda Express decided to implement Coin Dispensers to improve its speed of service to customers and eliminate the bottleneck at the front counter registers. And that has been accomplished – and more. “Speed of service in our busiest locations has improved by 20%, and that allows us to service additional guests during peak hours. This gives us extra time to focus on providing our guests with fantastic food and service,” said Bryan Lim, Director of Development and Integration. “In fact, we were so pleased with the results we saw at Panda Express, we decided to expand the rollout program to include our forty Hibachi-San locations.” said Lim.

With a rugged design that integrates seamlessly into any business environment, the T-Flex Coin Dispenser accelerates speed of service, reduces customer lines and improves the accuracy of cash transactions. In addition, it improves cashier productivity, cash management efficiencies, and – ultimately – customer satisfaction.

The T-Flex Coin Dispenser requires the cashier to ring in the customer’s order on the Point of Sale system in order to execute the transaction and dispense the correct change. It streamlines the cash management process, allowing faster shift changeovers and less coin replenishment throughout the day. “We are pleased to provide our associates with an additional tool that can help them provide better service to our guests,” said Calvin Lee, Director of Operations Improvement.

“Telequip has been a great supplier for over a year. We began by testing the product in our lab and then placed it in 6 field pilot stores for 90 days. We then made the decision to expand to a full-scale rollout. Our enterprise-wide rollout went very smoothly. Telequip’s successful effort to drop ship two units directly to each of our 1,300 locations on a pre-determined schedule was unprecedented,” said Bryan Lim.

“Telequip worked very closely with the Panda Restaurant Group to time each delivery to coincide with the arrival of their implementation team. Timing was critical! We are glad to confirm that the T-Flex Coin Dispensers make such a positive difference in their restaurants,” said Kurt Gallo, General Manager of Crane Payment Solutions.

About Crane Payment Solutions

Crane Payment Solutions delivers a full suite of automated money handling systems, including bill and coin validators, bill and coin recyclers, and coin dispensing equipment aimed at the retail, hospitality, self-service, transportation, gaming and vending markets. Crane Payment Solutions now offers the widest range of components for integrated payment systems available today, including Telequip branded products. Designed to provide years of trouble-free operation, the Telequip brand of coin dispensing products is synonymous with quality, reliability, and longevity, delivering products that are second to none. (www.telequip.com) We have the payment solutions, and the reputation, to respond to all of your payment needs. (www.craneps.com)

About Panda Restaurant Group

With over 1,300 locations in 38 states, the privately-held Panda Restaurant Group (www.pandarg.com) is the world’s leader in Asian dining experiences. The successful family of restaurants includes Panda Express, Panda Inn, and Hibachi-San.

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