Customers want to go where everybody knows their name
Have you ever been in a restaurant or bar where the server was not customer friendly? It takes more than the ability to mix a good drink or the ability to carry a tray of food to work in this industry. It takes charisma. This job relies on your personality. You need to be the provider of good fun, good cheer, and a pleasant place to come. Customers come back to your establishment over and over because of you.
So here are a few tips to keep them coming:
You are the first impression. Customers may come in occasionally or daily. They will always notice the cleanliness of your place and how you come across. Remember, as the first impression, you are paid by the management to exude good cheer.
Remember the show “Cheers”? If Sam had been a grump all the time, instead of enjoying the people around the bar, it would have never been successful. Yes, Sam was going through all kinds of trials and tribulations. But Sam was fun, the place was neat, and everyone, the regulars and the new visitors enjoyed themselves. Become a Sam.
- How To Improve Restaurant Dining Room Service
- Restaurant Waiters Training Guide
- Restaurant Basics: Why Guests Don’t Come Back…and What You Can Do About It
- Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
- Lessons in Service from Charlie Trotter
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