Many people wouldn’t last a day in a server’s non-slip shoes.

Refilling glasses, balancing trays and clearing dirty plates with a smile can be taxing. But the prospect of a 15 percent to 20 percent tip at the end of the meal is the reason waiters work so hard.

So after a customer repeatedly dined without leaving a good tip at KanPai Japanese Steak & Seafood House in Winston-Salem, North Carolina, the restaurant decided to take action  recently.

It is certainly not customary for servers to complain to diners if they’re unhappy about their tip, but restaurant manager Michael Lam said this was a unique situation.

“In the restaurant business, of course you have people not tipping or not tipping good,” Lam said. “You can’t just tell them, ‘don’t come.’ … But [this particular customer] made a lot of trouble. [Her party] asked for a lot of things and was never satisfied.”

Continue reading . . .

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