How to track the ROI of a new product launch
Thursday, June 17th, 2010 at
7:31 pm
When Chick-fil-A rolled out its new Spicy Chicken Sandwich, it could have tried a variety of traditional marketing tactics: a downloadable coupon, free samples or a sandwich giveaway to any customer dressed like a cow.
But the company had tried those tactics before and was never quite satisfied. For example, although last year’s Labor Day promotion, in which fans dressed in sport attire received a free chicken sandwich, drew crowds, customer service suffered. Chick-fil-A wanted to make sure that didn’t happen again when it launched its first new sandwich platform in more than 20 years.
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