Learning From a Breach Response: Penn Station’s Approach Offers Lessons


The restaurant chain Penn Station’s communication in the wake of a payments breach provides an example for others to follow.

The chain is providing frequent, easy-to-find updates on its homepage, within the site and in a regularly updated list of frequently asked questions.

Among the updates: On June 5, Penn Station, reported the tally of restaurants affected by its POS breach, which was announced June 1, grew to 59 from 43.

By comparison, many other companies that have experienced breaches have provided few updates – often burying any new information deep within their websites where it’s tough to find.

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