SAN FRANCISCO (RestaurantNews.com) OpenTable, Inc. (NASDAQ: OPEN; www.opentable.com), a leading provider of free, real-time online restaurant reservations for diners and guest management solutions for restaurants, today announced that the OpenTable Reviews program has generated more than 10 million reviews by verified diners, establishing OpenTable.com as one of the largest and most trusted sources for restaurant reviews.
“When we developed our reviews program, we aimed to create a forum that benefits both diners and restaurateurs,” said Ann Shepherd, OpenTable Senior Vice President of Marketing. “Restaurateurs and their guests told us they value reviews that are authentic, timely, and representative of the typical dining experience. In response, we developed a closed-loop program that emails those who’ve just dined out and asks them to share their impressions.”
Some of the unique features of the OpenTable reviews program include:
- Verified Diners: All OpenTable reviews are proactively solicited via email from diners who booked and honored their OpenTable reservations. Only reviews by verified diners are published on OpenTable.
- Relevance and Timeliness: To ensure relevance, outdated entries are deleted after 120 days and moderated in accordance to OpenTable editorial guidelines.
- Restaurant Feedback Loop: OpenTable reviews are delivered directly to restaurant partners in real-time. If they wish, diners may also submit a private note to restaurant management and provide their email addresses for follow-up correspondence.
- OpenTable Diners’ Choice Lists: The reviews program is also used to create the OpenTable Diners’ Choice lists which consist more than 25 categories ranging from Best Overall to Hottest Restaurants and Fit for Foodies to Most Romantic. With more than 400,000 reviews submitted each month, lists are refreshed frequently to provide the most up-to-date rankings.
These unique characteristics ensure that OpenTable reviews are reliable sources of insight designed to help the vibrant OpenTable diner network discover new restaurants and to allow restaurateurs to attract more guests and make their dining rooms even more enjoyable.
“OpenTable reviews provide us with valuable feedback from guests that we use in grading ourselves,” said Kevin Boehm, co-founder of Boka Restaurant Group which includes widely acclaimed Girl & the Goat, GT Fish & Oyster, and Perennial. “Best of all, OpenTable reviews help us show our guests better hospitality by giving us insight into their needs, likes, and dislikes. And having the ability to reach out to guests via email gives us a valuable recovery tool if we have made a misstep.”
“OpenTable reviews have always been a part of my food adventures,” said OpenTable diner, foodie and foodtruckadventure.com blogger Emilie De Leon. “I can always count on and trust its reviews to be constructive, detailed, and to the point, and that helps me decide where to dine. They’re a must for the no-nonsense foodie.”
Originally launched in November 2008, the OpenTable Reviews program (http://reviews.opentable.com) helps diners find restaurants that best fits their dining occasions. Diners who recently honored and OpenTable reservation can quickly and easily submit feedback for that restaurant via an online form and access reviews for thousands of OpenTable restaurant partners across the United States, Canada and the United Kingdom.
About OpenTable, Inc.
OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. The OpenTable network delivers the convenience of online restaurant reservations to diners and the operational benefits of a computerized reservation book to restaurants. OpenTable has more than 20,000 restaurant customers, and, since its inception in 1998, has seated more than 200 million diners around the world. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, and the United Kingdom. OpenTable also owns and operates toptable.com, a leading restaurant reservation site in the United Kingdom.
OpenTable, OpenTable.com, OpenTable logos, toptable and other service names are the trademarks of OpenTable, Inc. and/or its affiliates.