St. Louis, MO (RestaurantNews.com) Today, Panera Bread announces the appointment of Lauren Cody as Chief of Staff and Chief Customer Officer. A dynamic leader with global experience, Cody comes to the brand with more than two decades of experience in the food service industry.
Cody has extensive expertise in consumer and business insights, general management and strategy creation and execution at companies within the US and globally.
“It’s an exciting time at Panera and we are very pleased to have Lauren join us as Chief of Staff and Chief Customer Officer, reporting directly to me,” said Niren Chaudhary, Panera CEO. “Panera is a brand that puts our guests first, and with Lauren driving strategy at the helm of our Customer Care division, we are excited to continue toward becoming one of the most customer- responsive brands in the industry.”
Cody joins Panera after working at top restaurant brands including McDonalds and Burger King. In her recent 13 year tenure at McDonalds, Cody took on executive positions including Managing Director for the Norwegian market, Vice President of Strategy & Insights for the UK and her most recent role of Corporate Vice President where she handled Consumer and Business insights globally. Cody’s hire is part of an expansion of Panera’s leadership team, which boasts an array of industry veterans from McDonalds, Kraft, Yum! Brands, Unilever, Pepsi, CVS, Accenture and Coca-Cola.
“To join the executive team at Panera at such a pivotal time in our industry is an exciting challenge,” Cody said. “Customers are consistently raising the bar for their favorite brands and Panera is well-positioned to exceed our guest expectations. I look forward to helping drive the strategy as Panera continues its tradition of innovation and leadership in the food industry.”
About Panera Bread
Thirty years ago, at a time when quick service meant low quality, Panera set out to challenge this expectation. We believed that food that was good and that you could feel good about, served in a warm and welcoming environment by people who cared, could bring out the best in all of us. To us, that is food as it should be and that is why we exist.
So, we began with a simple commitment: to bake bread fresh every day in our bakery-cafes. No shortcuts, just bakers with simple ingredients and hot ovens. Each night, any unsold bread and baked goods were shared with neighbors in need.
These traditions carry on today, as we have continued to find ways to be an ally for wellness to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. Like poultry and pork raised without antibiotics on our salads and sandwiches. A commitment to transparency and options that empower our guests to eat the way they want. Seasonal flavors and whole grains. And a commitment to removing or not using artificial additives (preservatives, sweeteners, flavors, and colors from artificial sources on our No No list) in the food in our bakery-cafes. Why? Because we think that simpler is better and we believe in serving food as it should be. Because when you don’t have to compromise to eat well, all that is left is the joy of eating.
We’re also focused on improving quality and convenience. With investments in technology and operations, we now offer new ways to enjoy your Panera favorites – like mobile ordering and Rapid Pick-Up® for to-go orders and delivery – all designed to make things easier for our guests.
As of June 30, 2020, there were 2,128 bakery-cafes in 48 states and in Ontario, Canada, operating under the Panera Bread® or Saint Louis Bread Co.® names. For more information, visit panerabread.com or find us on Twitter (@panerabread), Facebook (facebook.com/panerabread) or Instagram (@panerabread).
Sloane & Company