Beware: Customers Watch Your Employees’ Every Move

You can serve great food and great drinks, but if your service isn’t stellar, forget it. Don’t just assume your servers are doing an awesome job. Even if you don’t notice their mistakes, your customers definitely do. In fact, customers…
How to Quickly and Quietly Handle Customer Conflict

Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But what do you do when an upset customer takes it to the next level? What’s your best course of action…
The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to…
Foodservice Training Portal Joins Forces with Value Chain Specialists

Consolidated Concepts to Offer e-Learning Products to their Clients Raleigh, NC  (RestaurantNews.com)  Foodservice Training Portal is proud to announce the addition of its cloud-based talent training tools to the Consolidated Concepts portfolio for foodservice and hospitality operators. Consolidated Concepts is the…
Foodservice Training Portal Teams with Restaurant Purchasing Group

Dining Alliance to Offer e-Learning Products to their Members Raleigh, NC  (RestaurantNews.com)  Foodservice Training Portal is proud to announce the addition of its cloud-based talent training tools to the Dining Alliance portfolio for foodservice and hospitality operators.  Dining Alliance leverages…
Why Restaurant Customer Service Matters to Beef Producers

Next time you’re flying down the highway and discover two exits too late that the folks at the drive-thru mangled your order, console yourself with this: you likely received as much customer service as that particular establishment was willing to…
Why Drive-Thru Dining Is Getting Slower

What does another 15 seconds matter to your day? It’s an insignificant sum, nothing you might notice while waiting in a drive-thru for your lunch. But multiply that by 100 customers, and it balloons to a 25-minute wait on your…
The Power of a Happy Customer

Of course you want your bar or restaurant’s customers to be happy. That’s why you work so hard to make sure you’re providing the best food, the best drinks, and the best service. But have you ever stopped to think…
6 Easy Ways to Exceed Customer Expectations in your Restaurant

While all restaurant owners and managers strive to exceed their guests’ expectations, sometimes amidst the chaos of running their restaurant the simplest things that will impress their customers can get overlooked. If you find yourself thinking about how you can…
America’s Most Common Restaurant Complaints

Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according to our exclusive national survey, even more so than complaints about food. Men and women pretty much agree on that,…
Customer Retention Ideas You Can Take to the Bank

Every restaurant owner today knows that the ability to maintain a steady flow of loyal, returning customers is worth its weight in gold. If you’re searching for ways to improve your customer retention strategy, here are some helpful tips you…
Author Throws Down the Gauntlet to Bring Back Great Customer Service

Perry Ludy Follows His Award-Winning Business Management Book “Profit Building: Cutting Costs Without Cutting People”  with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,”  Taking a Fresh Approach While Providing Practical Tips…

When Tim Zagat dines out in New York, many of the restaurants he goes to know that he prefers his soup served in a cup and enjoys iced tea with cranberry juice in a large glass over lots of ice.…

The blogosphere is buzzing with a tale of customer service gone very, very wrong. For those who missed it, New York Times reporter Ron Lieber was dining at tony Restaurant Marc Forgione on a recent Saturday night when the aforenamed…