17 Things a Restaurant Manager Should Never Do

Restaurant managers have a lot of responsibility…and of course, this can be a good thing or a bad thing! If you’d like to avoid making some of the biggest management mistakes, read on to find out what you should never…
John Crawford Elevated To Chief Operating Officer Of Roy’s Restaurants

Through collaboration with chefs, Crawford further elevates the cuisine at the fine dining favorite Dallas, TX  (RestaurantNews.com)  John Crawford, who joined Roy’s Restaurants in October as vice president of operations, has been promoted to chief operating officer effective immediately. “In…
Common New Management Mistakes to Avoid

Being a new bar or restaurant manager can be exciting, but it’s also a little scary! With so many new responsibilities, most people make a mistake or two along the way. However, by checking out the following tips, you can…
Leadership Management: 7 Things to Improve

You might use the words “leader” and “manager” interchangeably. After all, if you’re a great manager, aren’t you a great leader, too? Not necessarily! While management entails planning, coordinating, and keeping things running smoothly, leadership involves inspiring and motivating employees.…
How to Quickly and Quietly Handle Customer Conflict

Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But what do you do when an upset customer takes it to the next level? What’s your best course of action…
The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to…
What Customers Don’t Like About Your Restaurant

If you asked your loyal customers what they love about your restaurant, they’d probably have a long list of likes. But what about the customers who don’t like your restaurant? The ones who have a bad experience and never come…
20 Upselling Tactics that Work

No matter how great business is at your bar or restaurant, chances are you’d like to make more money. One of the easiest ways to do this is upselling, or convincing customers to upgrade their current purchase or buy more…
Higher Wages Don’t Have to Mean Higher Labor Costs

(RestaurantNews.com)  At Sales Temperature we understand the importance of lowering your labor costs as higher pay rates are mandated by new minimum wage laws.  With higher hourly labor costs, it’s becoming more and more difficult to maintain your profit margins.…
Behind the Scenes: How Restaurants Prepare for VIPs

In 2013, the scourge of entitled Yelpers reached its peak when a man invented the “ReviewerCard” — a black credit card that allowed reviewers to have a “lifetime of upgrades” by scaring businesses into giving them good service. Don’t want…
How to Make Your Employees Brand Advocates

You probably already know that your employees are your business’s greatest assets. In fact, they can make or break your business! But did you know that simply keeping your employees happy isn’t enough to make your business successful? If you…
How to Set Your Restaurant Apart from the Competition

Every restaurant faces intense competition. Restaurant owners need to constantly find new ways to raise the bar and exceed customers’ expectations. Here’s how to differentiate yourself from your competitors. Know the competition: To differentiate your restaurant from others, you need to…
How to Partner With Other Businesses to Grow Your Restaurant

Teaming up with other businesses may seem counterintuitive—after all, don’t you want all of your customers’ attention to be on you? But partnering with another company is actually a great way to build your business and expand your customer base.…