17 Things a Restaurant Manager Should Never Do

Restaurant managers have a lot of responsibility…and of course, this can be a good thing or a bad thing! If you’d like to avoid making some of the biggest management mistakes, read on to find out what you should never…
John Crawford Elevated To Chief Operating Officer Of Roy’s Restaurants

Through collaboration with chefs, Crawford further elevates the cuisine at the fine dining favorite Dallas, TX  (RestaurantNews.com)  John Crawford, who joined Roy’s Restaurants in October as vice president of operations, has been promoted to chief operating officer effective immediately. “In…
Common New Management Mistakes to Avoid

Being a new bar or restaurant manager can be exciting, but it’s also a little scary! With so many new responsibilities, most people make a mistake or two along the way. However, by checking out the following tips, you can…
Leadership Management: 7 Things to Improve

You might use the words “leader” and “manager” interchangeably. After all, if you’re a great manager, aren’t you a great leader, too? Not necessarily! While management entails planning, coordinating, and keeping things running smoothly, leadership involves inspiring and motivating employees.…
How to Quickly and Quietly Handle Customer Conflict

Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But what do you do when an upset customer takes it to the next level? What’s your best course of action…
The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to…
What Customers Don’t Like About Your Restaurant

If you asked your loyal customers what they love about your restaurant, they’d probably have a long list of likes. But what about the customers who don’t like your restaurant? The ones who have a bad experience and never come…
20 Upselling Tactics that Work

No matter how great business is at your bar or restaurant, chances are you’d like to make more money. One of the easiest ways to do this is upselling, or convincing customers to upgrade their current purchase or buy more…
Higher Wages Don’t Have to Mean Higher Labor Costs

(RestaurantNews.com)  At Sales Temperature we understand the importance of lowering your labor costs as higher pay rates are mandated by new minimum wage laws.  With higher hourly labor costs, it’s becoming more and more difficult to maintain your profit margins.…
Behind the Scenes: How Restaurants Prepare for VIPs

In 2013, the scourge of entitled Yelpers reached its peak when a man invented the “ReviewerCard” — a black credit card that allowed reviewers to have a “lifetime of upgrades” by scaring businesses into giving them good service. Don’t want…
How to Make Your Employees Brand Advocates

You probably already know that your employees are your business’s greatest assets. In fact, they can make or break your business! But did you know that simply keeping your employees happy isn’t enough to make your business successful? If you…
How to Set Your Restaurant Apart from the Competition

Every restaurant faces intense competition. Restaurant owners need to constantly find new ways to raise the bar and exceed customers’ expectations. Here’s how to differentiate yourself from your competitors. Know the competition: To differentiate your restaurant from others, you need to…
How to Partner With Other Businesses to Grow Your Restaurant

Teaming up with other businesses may seem counterintuitive—after all, don’t you want all of your customers’ attention to be on you? But partnering with another company is actually a great way to build your business and expand your customer base.…
10 Cross and Upselling Tactics That Work

Cross selling and upselling are two of the easiest ways to make more money at your bar or restaurant. But first, you have to understand what these terms mean. Cross selling happens when you recommend a related or complementary item…
13 Tips to Better Manage Your Restaurant

A successful restaurant starts with its leadership. As a restaurant owner or manager, you need to be constantly giving thought to how you can better manage your restaurant. Here are 13 tips to make sure that your restaurant’s management is…
6 Tips to Increase Pickup Orders at Your Restaurant

Your customers are busy people. If they’re going to order a meal from you, they need it to be as convenient and quick as possible. So how can you increase your pick up orders by taking advantage of your customers’…
10 Things to Educate Your Servers About

It doesn’t matter if your servers have waited on 10 tables or 10,000 tables—there’s always room to grow. Even the most experienced server can still improve! Educating your servers is one important task that can help your restaurant provide better…
Crisis Management for Today’s Restaurants

By Linda Duke, CEO, Duke Marketing Restaurateurs need to know how to manage and deal with a crisis. Irresponsible or irrational actions pertaining to a crisis can be damaging to a long withstanding reputation. Restaurateurs can learn from other’s stories…
Speed Vs. Quality of Service at Your Restaurant

When customers go out for a meal, they want to get exactly what they ordered, complete with impeccable service. But they also want their meal as soon as possible. So which one is more important…speedy service or quality service? There’s…
Jon Taffer’s 3 Tips for Running a Bar or Restaurant

If you’ve seen Bar Rescue on Spike, you know that many of the struggling bar owners had no idea how to run a business, causing them a lot of trouble. That’s why they called service-industry expert Jon Taffer to help get them…
Roy’s Restaurant Names Mario Cernadas Chief Operating Officer

Internationally-Acclaimed Restaurant Expands Operations Leadership Team Dallas, TX  (RestaurantNews.com)  Roy’s Restaurant, an internationally-acclaimed restaurant founded by Roy Yamaguchi and known for its fresh seafood, innovative chef creations and Pacific Rim cuisine, announced today the addition of Mario Cernadas as chief…
11 Ways Your Bar or Restaurant Can Stay Afloat During the Offseason

Although some food and beverage establishments enjoy crowds year-round, many businesses struggle with seasonality in some form. For some, it can be extreme seasonal swings, says Stephen Zagor, a restaurant consultant, former restaurateur and current dean of culinary business and…
Teach Your Staff to Leave their Attitudes at the Door

In the hospitality business, attitude is everything! All it takes is one negative interaction with a staff member in your bar or restaurant to prevent the guest from ever returning again. Sure, everybody has their good and bad days, especially…
13 Things That Can Cause Slow Nights at Your Bar

Your bar is open, your drinks are ready, and your bartenders are ready to serve…but where are your customers? Although you’d like your bar to be full and bustling every night, slow nights are bound to happen sometimes. However, you…
Restaurant People Report 3/09/15

East Coast Wings & Grill recently named Stacey Kane as Vice President of Marketing. With more than 20 years of experience working with and building multi-unit restaurant chains, some of Kane’s previous positions in the industry include Global Director of…