The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to…
Speed Vs. Quality of Service at Your Restaurant

When customers go out for a meal, they want to get exactly what they ordered, complete with impeccable service. But they also want their meal as soon as possible. So which one is more important…speedy service or quality service? There’s…
Restaurateurs Split on Phones at the Table

The debate over the use of cell phones in restaurants is continuing to divide owners and staff alike. Some restaurants take a hard line against them, but many who used to ban phones outright are now loosening up on their…
8 Ways to Make Your Restaurant Family Friendly

When a family comes into your restaurant, how do you and your staff react? Are you already annoyed, anticipating the extra mess and possible screaming tantrums? Instead of viewing families full of children as a bummer, try looking at them…
A Warming Trend in Restaurant Service

At Gabriel Stulman’s six cozy restaurants in Manhattan, waiters, bartenders and hosts can drink on the job, play their own music over the sound system and wear just about anything they like. Happy staff makes for happy customers, the thinking…
Urbanspoon Reveals American Diners’ Biggest Pet Peeves

From Poor Cell Phone Etiquette to Rowdy Kids, List Spotlights Top Annoyances for Diners Nationwide Seattle, WA  (RestaurantNews.com)  Restaurant discovery app Urbanspoon today released a list of Americans’ biggest pet peeves when it comes to dining out. From noisy kids…
Hand signals help restaurant servers communicate

Writing orders on paper and tracking customers’ preferences on a computer are well-known ways for restaurants to deliver smooth service. Some establishments go a step further and teach their workers to use discreet hand, eye and other signals to communicate…
McDonald’s Tackles Repair of ‘Broken’ Service

McDonald’s Corp., battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide service with a smile. The fast-food giant, whose restaurant sales in the U.S. began to slip last year,…

In honor of the art of excellence in restaurant hospitality, OpenTable, the world’s leading provider of online restaurant reservations, has announced the 2013 Diners’ Choice Award winners for the Top 100 Best Restaurants for Service in the United States and…

(RestaurantNews.com)  Like many businesses Wirelesswaiting LLC was born out of personal experiences. Its owner and CEO, David Lewis, had on many occasions become frustrated when dining out simply because it was often the case that when he wanted to order…

I love restaurants, but not all are as user-friendly as they should be.  After years of eating in them – including during the time I had young children – I’ve come up with a few pet peeves or “rules” on…

Chains and independents both share common challenges, restaurant consultant finds through field work conducted in 45 countries  (RestaurantNews.com)  Restaurant Consultant Aaron Allen – who has represented more than 10,000 restaurants spanning six (6) continents and 45 countries – has released…

Called “having eyes” for a table, or “feeling” or “reading” the table by restaurant workers, it’s how the best waiters know what type of service you prefer before you tell them. From fine dining to inexpensive chains, restaurants are working…

Whether they’re used for Foursquare check-ins or Facebook photos of foie gras, phones are ubiquitous in restaurants these days. But if two recent owner pushbacks are any indication, more diners could find themselves in a cell-free zone. Rogue 24, a…

Restaurant staff scheduling ties directly into the dining room service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business.…

Training tools and aids make the difference between education and knowledge. Education, the act of imparting information, isn’t difficult for those who are familiar with the subject. Yet, learning the subject may take more than a quick training session.  Knowledge…

Time-pressed executives are ordering something new for lunch—fine dining at the speed of a drive-through window. In cities from New York and Chicago to Dallas and San Francisco, many white-tablecloth establishments are catering to their booked-solid clientele with a formal…

Restaurant operators are investing in technology to better estimate wait times and improve the process of alerting guests when their tables are ready, hoping to keep patrons from fleeing at the site of long lines. With a constant stream of…

Despite customer misgivings, the hands-free waitering method seems to be all the rage lately, especially at the city’s smaller restaurants. Without a notepad between server and customer, the relationship is a cozier one, say these penless wonders. “I think it’s…

SAN FRANCISCO  (RestaurantNews.com)   OpenTable, Inc. (Nasdaq:OPEN), a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants, today announced the 50 winners of its Diners’ Choice Awards for Restaurants Providing the Best…

One of the most famous episodes of television’s “Seinfeld” show featured an authoritarian owner of a popular New York City eatery who is known by his infamous moniker, the “Soup Nazi.” The mustachioed man has his own set of draconian…

There’s a restaurateur here whom I came to like and admire very much over the last few years. He and his wife retired from the U.S. and opened what became a very popular tavern/restaurant. He’s just one of several expatriates…