8 Things Hosts and Servers Should Never Say

Of course the quality of your food is important, but nothing turns customers off more quickly than bad service. If servers or hosts interact with customers in the wrong way, those customers probably won’t be back. So what should your…
Study Shows Frontline Service Stress Can Lead to Revenge Behavior

Chances are you’ve heard that awful old joke about the waiter slipping an illicit ingredient into the salad dressing of a customer who’s pissed him off. No? Well, listen up anyway. A just-released study from Baylor University’s Hamkamer School of…
wait(er) Magazine Now on iTunes

Brooklyn, NY  (RestaurantNews.com)  Digital magazine wait(er) Magazine has just released its fourth issue on Apple iTunes, making its unique perspective from restaurant service workers available to a wider audience. “After quietly publishing three issues on the Internet and for the Amazon…
Here’s a tip – using humor will get you more money!

The most hilarious and inventive gratuity jars from across America Tipping is usually discretionary and as a result it is by no means guaranteed. In some locations tipping is discouraged and considered insulting but in others, tipping is expected and…

When you watch Redd Gerry wait tables at Milo’s City Cafe, she’s a blur of motion, hustling plates loaded with crab cakes Benedict and corned beef hash to regular customers she knows well enough to address as “baby” or “hon.”…

Many people wouldn’t last a day in a server’s non-slip shoes. Refilling glasses, balancing trays and clearing dirty plates with a smile can be taxing. But the prospect of a 15 percent to 20 percent tip at the end of…

If you’ve ever been to Al’s Good Food Cafe in Bernal Heights, then chances are you’ve met “Mama.” Jean Joseph has been serving coffee and eggs there for nearly four decades – the last three alongside her sister, Joanne –…

Cetin Odabasi sweeps an arm around the glitzy dining room in which we stand. “OK, so this is the table number, and this is the layout,” he announces. “This is very important,” he adds, “because whatever you’ve got to take…

Have you ever been in a restaurant or bar where the server was not customer friendly? It takes more than the ability to mix a good drink or the ability to carry a tray of food to work in this…