Expanded Ability To Engage Customers Promises To Boost Feedback Volume For Hospitality Partners
New York, NY (RestaurantNews.com) Tattle, the hospitality industry’s go-to source for customer feedback management and data-focused operational insights, today unveiled the integration of Short Message Service (SMS) technology into their lineup. With e-mail as the company’s main survey distribution channel since its inception, Tattle has achieved unprecedented consumer participation and completion rates, with robust integrations and causation-based survey designs. The addition of SMS as a method for survey distribution will bolster the Tattle’s ability to amplify survey participation, access a larger consumer base and drive more actionable feedback insights for their partners.
At the time of launch, Tattle’s SMS feature integrates directly with nine different POS, loyalty, ordering, and kiosk partners: Toast, Brink, Dutchie, Como, Cova, Paytronix, Flipdish, Treez, Bite and Square. The following integrations – along with the company’s API – will be added shortly: Olo, Punchh, Thanx, and Revel.
This level of integration also gives Tattle’s hospitality partners flexibility when it comes to collecting contact information from guests. Regardless of whether the POS / ordering system captured an email or a phone number, Tattle will be able to send an automated survey 90 minutes after the guest’s experience to gather feedback. The surveys will be pre-populated with order details to make the experience for guests as frictionless as possible.
“By adding SMS as an option, restaurants and other hospitality venues now have another way to capture actionable feedback,” Tattle CEO/Founder, Alex Beltrani. “When looking at innovation opportunities, we always start by listening to our partners, and how we can support their business growth, and Tattle’s SMS option fits squarely in that narrative.”
Tattle is an improvement-focused customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using AI (Artificial Intelligence), Tattle recommends the most high-impact operational area for improvement across restaurant and ghost kitchen locations to drive the greatest increase in guest satisfaction.
The core benefits of the Tattle integration include:
- Automated post-transaction survey distribution to guests for optimal engagement
- Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
- Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
- More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. For more information, please visit https://get.tattleapp.com.
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