I’m a big believer in complaining.
Not chronic whining, mind you, but when one is dissatisfied with a situation, bringing the matter up for resolution is usually a much better course than silent submission.
That said, however, there are valid complaints and less-valid ones. I know — people complain to me about restaurants all the time.
I’m happy to help the aggrieved diner, even if it’s just to suggest the best way to approach the offending restaurant. But some complaints drive me up a wall
- At Your Service: A Hands-On Guide to the Professional Dining Room
- Setting the Table: The Transforming Power of Hospitality in Business