Customer Experience Improvement (CXI) Leader Now Fully Integrated with the Leading Loyalty Platform
New York, NY (RestaurantNews.com) Tattle, the hospitality industry’s go-to source for customer feedback management and data-focused operational insights, announced today an integration with Como, a leading loyalty, offer, and engagement platform for restaurants and hospitality. This partnership empowers mutually partnered restaurants to effortlessly uncover key operational improvements, resulting in tangible ways to elevate the guest experience, giving team members the data they need to increase positive guest sentiment, ultimately driving sales and transactions.
The integration combines the Como platform’s rich view of customer interactions across multiple touchpoints, with Tattle’s ability to effortlessly uncover key operational improvements. The result is tangible ways of elevating the guest experience, providing team members the data they need to increase positive guest sentiment, ultimately driving sales and transactions. The partnership is kicking off through the company’s work with Chill-N and Tarka Indian Kitchen.
Tattle is a customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using AI (Artificial Intelligence), Tattle recommends the most high-impact operational area for improvement across restaurant and ghost kitchen locations to drive the greatest increase in guest satisfaction.
The core benefits of the Tattle integration include:
- Automated post-transaction survey distribution to guests for optimal engagement
- Pre-populated survey with transaction data to ensure 90%+ survey completion rate of 50-questions
- Statistically significant guest feedback volume for reliable identification of high-impact areas for improvement
- More opportunity for guest recovery methods in order to extend hospitality beyond restaurants walls
“Tattle’s technology has been a game changer for the restaurant industry, because it sheds light on historically ambiguous feedback data that often leaves operations teams clueless as to how to improve,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with thousands of restaurants across the country, empowering them with the best Customer Experience Improvement (CXI) tool that truly bridges the gap between their operations teams and their customers.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
Como Sense™ is the pioneer of Data-Driven Customer Engagement Management, empowering F&B and Retail businesses worldwide. As a global leader in digital loyalty and engagement solutions, we enable businesses to connect with their customers, understand their behavior, deliver ever-more personalized experiences and drive business growth. Our turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. We connect with your POS and Online Ordering software to create a seamless solution with data-driven tools that work together: a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, Artificial Intelligence, sophisticated marketing automation, omnichannel communication, customized & branded mobile App and much more. Como works with hospitality leaders in 30+ countries, including Buff City Soap, Burger King, Primo Hoagies or KFC.
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