Jim Skinner, CEO of McDonald’s, is inspecting the kitchen of one of his restaurants in Oak Brook, Ill., with the rigor many of his peers might reserve for financial reports. He examines the food-preparation area as he explains, in great detail, the “review of the hash browns” that McDonald’s initiated a few years ago — and admonishes me to not touch anything. “Unless you feel like you want to have a job,” he adds. McDonald’s, after all, is one of the few places hiring these days.
Skinner isn’t a micromanager. He’s simply intensely focused on the efficiency and performance of McDonald’s 33,000 restaurants worldwide and the enormous, complex infrastructure that supports them, a managerial trait that has resulted in nothing short of a Golden Age for the Golden Arches. Since Skinner, 66, became CEO in 2004, the company has delivered an annual growth rate of 5%, with revenue topping $24 billion last year. Same-store sales, a closely watched industry metric, have climbed each of the seven years of his tenure, and in that time the stock has returned more than 250% — even after the early-August equities selloff – vs. 16% for the S&P 500.