How to Quickly and Quietly Handle Customer Conflict
Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But…
Tag: restaurant complaints
Majority Of Negative Restaurant Tweets Made While Customers Still At Restaurant
If you could reverse a negative review about your restaurant while the diners were still seated at their table, would…
America’s Most Common Restaurant Complaints
Dirty tables, utensils, or restrooms at restaurants are among the top gripes of people when they are dining out, according…
Urbanspoon Reveals American Diners’ Biggest Pet Peeves
From Poor Cell Phone Etiquette to Rowdy Kids, List Spotlights Top Annoyances for Diners Nationwide Seattle, WA (RestaurantNews.com) Restaurant discovery…
Restaurant Learns Online Reviews Can Make or Break
While many corporations hire communications experts to respond to every tweet, Facebook message and online review, the wave of digital…
Companies Fight Back Against Negative Comments Online
The next time you hop on an online review site and leave negative comments for a company, Tweet or Facebook…
Most restaurants aren’t hanging up cellphones
When it comes to policing use of cellphones and similar devices at his restaurants, Joe Bartolotta applies what he calls…
How Do You Say I’m Sorry?
Attentive service. Romantic candlelight. Scallops and foie and a glass of delicious wine. It’s the perfect dining experience, the one…