Let a customer die of thirst. Do not let a glass sit empty for too long. Approach the table and offer something more to drink. This will increase turnover.
Blame the kitchen sink. Never blame the chef or the runner or the manager or the weather for anything that goes wrong. Just make it right.
Make the customers guess. Specials, spoken and printed, should always have prices.
Let customers re-use cutlery. Always remove used cutlery and replace it with new.
Be plain rude. Do not return to the guest anything that falls on the floor — be it a napkin, spoon or menu.
Build a leaning tower. Never stack the plates on the table. They make a racket.
Invade personal space. Do not reach across one guest to serve another.
Lack common sense. If a guest is having trouble making a decision, help out. If someone wants to know your life story, keep it short. If someone wants to meet the chef, make an effort.
Burn your guests. Never deliver a hot plate without warning the guest. And never ask a guest to pass along that hot plate.
Be creepy. A handshake is as close as you should get to a guest. Never pat them on the back, head or backside.
Article provided by Buzztime.
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