The next time you hop on an online review site and leave negative comments for a company, Tweet or Facebook about your disastrous dining experience, be warned: Businesses are starting to fight back, and sometimes not in a nice way!
For frequent diner Eric Winick, it all started soon after he left a mixed online review about a restaurant. He raved about the food, but with a fidgety two year old in tow, he was frustrated dinner took an hour to be served. “I had said in the review that they had taken a ridiculously long time to bring the food.” Soon a surprising email popped up in Eric’s inbox from the restaurant’s owner asking him to take the review down. “He said that something along the lines of ‘We’re trying to make a go of it in this area, we all have families to feed,’ and sort of trying to pray to my sympathies a little bit.”