Attentive service. Romantic candlelight. Scallops and foie and a glass of delicious wine. It’s the perfect dining experience, the one that every restaurateur wants to create for his or her clientele.
And then a cockroach creeps across your table with the insouciance of a Billyburg hipster. It’s enough to turn any diner’s stomach. And in this age of instantaneous Yelp reviews and vociferous food bloggers, lapses in cleanliness, service or food quality can quickly sicken a restaurant owner as well.
So how to remedy an unappetizing situation?