The Biggest Reasons Restaurants Lose Customers
Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s…
Tag: Restaurant Service
Speed Vs. Quality of Service at Your Restaurant
When customers go out for a meal, they want to get exactly what they ordered, complete with impeccable service. But…
Restaurateurs Split on Phones at the Table
The debate over the use of cell phones in restaurants is continuing to divide owners and staff alike. Some restaurants…
8 Ways to Make Your Restaurant Family Friendly
When a family comes into your restaurant, how do you and your staff react? Are you already annoyed, anticipating the…
A Warming Trend in Restaurant Service
At Gabriel Stulman’s six cozy restaurants in Manhattan, waiters, bartenders and hosts can drink on the job, play their own…
Urbanspoon Reveals American Diners’ Biggest Pet Peeves
From Poor Cell Phone Etiquette to Rowdy Kids, List Spotlights Top Annoyances for Diners Nationwide Seattle, WA (RestaurantNews.com) Restaurant discovery…
Hand signals help restaurant servers communicate
Writing orders on paper and tracking customers’ preferences on a computer are well-known ways for restaurants to deliver smooth service.…
McDonald’s Tackles Repair of ‘Broken’ Service
McDonald’s Corp., battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce…
Top 100 Best Restaurants for Service
In honor of the art of excellence in restaurant hospitality, OpenTable, the world’s leading provider of online restaurant reservations, has…
Extreme Customer Service: Lessons From Companies That Go Above And Beyond
Most companies say they’ll go the extra mile for their customers, but few will go the extra several hundred miles–and…
Restaurant Customer Service Reaches New Heights
(RestaurantNews.com) Like many businesses Wirelesswaiting LLC was born out of personal experiences. Its owner and CEO, David Lewis, had on…
New Restaurant Service Shows Waiters/Bartenders the Financial Reward of Hospitality and Marketing Their Own Restaurant
(RestaurantNews.com) Hospitality Tricks for Better Tips: Be a Rich & Happy Waiter hosts seminars that show servers the unconventional, money…
10 Rules for Restaurants
I love restaurants, but not all are as user-friendly as they should be. After years of eating in them –…
Restaurant Consultant Reveals 80 Most Common Restaurant Mistakes
Chains and independents both share common challenges, restaurant consultant finds through field work conducted in 45 countries (RestaurantNews.com) Restaurant Consultant…
Symptoms of a sick restaurant, and the key to higher service productivity
I dine at a lot of restaurants, and I see behavior that I think is indicative of a “sick” restaurant.…
How Waiters Read Your Table
Called “having eyes” for a table, or “feeling” or “reading” the table by restaurant workers, it’s how the best waiters…
The Waitressing Life: The Honor of a Second-Class Profession
My name is Katie. I went to Dartmouth, and I am a waitress. I like talking to people and I…
New York restaurants cut waiting times by setting time limits on diners
Nobody wants to wait for their table at a restaurant, especially if they booked ahead. But now a growing number…
Should restaurants ban cellphones?
Whether they’re used for Foursquare check-ins or Facebook photos of foie gras, phones are ubiquitous in restaurants these days. But…
Restaurant Scheduling for Successful Service
Restaurant staff scheduling ties directly into the dining room service and crucial for keeping your staff tight, happy and well…
Restaurant Training Checklists Are Important Tools
Training tools and aids make the difference between education and knowledge. Education, the act of imparting information, isn’t difficult for…
Business Lunches Beat the Clock
Time-pressed executives are ordering something new for lunch—fine dining at the speed of a drive-through window. In cities from New…