11. Discipline employees in front of customers.
If an employee screws up, of course you have to talk to them about it (and possibly take disciplinary action). But never do it in front of customers! It’s awkward for everyone in your dining room to watch, and it won’t make customers want to come back.
12. Fail to communicate with employees.
If there’s an important change to the schedule or menu, your employees need to know. If you fail to keep them in the loop, your entire restaurant will look bad.
13. Act above the rules.
The restaurant rules are there for everyone to follow…and this includes managers! When you act like you’re above the rules, this sets a bad example for employees.
14. Let a customer leave unhappy.
You should do whatever it takes (within reason) to make sure everyone leaves your restaurant happy. It may seem like an expense to offer a free meal or coupon to a disgruntled customer, but it will pay off in the long run.
15. Not know what’s going on in every part of the restaurant.
Could you describe everything your kitchen staff does in a day? What about your bussers or your servers? As a manager, it’s your job to be aware of these things at all times.
16. Avoid giving positive feedback.
It’s important to let your employees know what they’re doing wrong, but it’s just as important to let them know what they’re doing right! This leads to happier, more satisfied employees, which in turn leads to a more successful restaurant.
17. Forget about customers.
Remember, customers are the reason why the restaurant exists in the first place! Always put their needs first.
Managing a restaurant may be a lot of responsibility, but by avoiding these 17 pitfalls you can be a better manager and help your restaurant succeed.
Article provided by Buzztime.
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