Tulsa, Oklahoma (RestaurantNews.com) Diner Connection has released their integration with customer feedback service, Feedback911.com. The service allows restaurants to automate the sending of customer feedback surveys via text messaging. The Feedback911.com service allows guests to upload pictures, videos and leave detailed feedback about their dining experience.
When a guest visits a restaurant with Diner Connection, they are put on the wait-list and are notified that their table is ready via text message or a voice call. After the customer has dined at the restaurant, an automated text message is sent to the guest that includes the link to the Feedback911.com survey form that they can fill out directly from their mobile device.
This combination of text-messaging and automated feedback gives restaurants an invaluable tool to improve customer service. Traditionally, restaurants have relied on email or written forms to solicit customer feedback. Most text-messages are read within the first 90 seconds of receiving them, giving the restaurant an extremely efficient way of getting feedback.
Diner Connection is a product of Moxie Software www.MoxieSoftware.com and was launched in September 2010 and is in use across the United States and Canada. Each restaurant gets their own local phone number which is then used for all Diner Connection communication with their guests. Diner Connection is a web application that is run at the host stand, and can be used on tablet, desktop and laptop computers.
Feedback911.com a Global Trading Technologies, LLC company, was formed with sole need of making feedback and opinions from customers more meaningful to both the customer and the owner or manager. Our advanced feedback form covers topics that matter and include such modern elements as smart phone access and the ability to upload images and video.
For more information about Diner Connection, or to sign up for a free trial account, please visit www.DinerConnection.com. For additional inquires about Diner Connection, please contact Geoffrey Simpson at 918-897-1234 or geoffrey@DinerConnection.com.
For more information about Feedback911.com, or to sign up for a free account, please visit www.Feedback911.com. For additional inquiries about Feedback911.com, please contact Kadhir Samuelraj at kadhir@feedback911.com.