Aaron Allen is a independent restaurant consultant who’s worked with over 1,000 different companies, and he’s recently released a report compiling his new research on the 80 most common mistakes restaurant owners make. Surprisingly, he found that chain owners make most of the same mistakes as independent owners. His new report covers mistakes made in all areas of the business ranging from exterior design to service.
OpenTable is a unique online service that allows restaurants to manage their reservations online and compile marketing list, and gives customers an easy way to make reservations. This systems works so well for both parties that OpenTable has grown explosively since its first days. Some restaurant owners have found it less useful however if customers are only booking for events they’d attend anyways.
Red Robin wants to reward all of its customers for their frequent visits with a new Red Royalty loyalty program. The program will offer food discounts, special “Surprise & Delight” rewards and other random incentives throughout the year. Customers pick up a card at any location and register it online. To promote the new program, anyone who uses their card through May 29th will be entered to win their choice of a LiveNation concert experience.
Spicy Pickle Franchising has updated their company status and released their annual report. The company will soon be relaunching their two new fast casual dining brands, the Spicy Pickle Sandwich Company and the BG Urban Cafe. Store re-designs, menu renovations and new service standards will be instituted at all brand locations.
America’s largest barbeque chain, Dickey’s Barbecue Pit, has teamed up with a father and son to open a new Ohio location. Iraq war veteran Anthony Salem and his father will be opening a franchise restaurant in Akron, Ohio in 2011. Dickey’s also plans to open 59 other stores across the country within the year.
Residents of Panama City, Panama can now enjoy the tasty American burgers and fries of Carl’s Jr. The first Panama location for the chain, the new restaurant opened at the Tocumen Panama International Airport. Carl’s Jr. and sister chain Hardee’s is now operating restaurants in over 20 international countries along with their large base in the United States.
Four San Francisco locations of the Chevys Fresh Mex restaurant brand have donated a total of $6585 to Bryan Stow. Stow was recently attacked outside a Dodger’s game and nearly died after going into a coma. The family and friends of the patient were incredibly grateful for the donation to help cover the rising hospitalization costs.